FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair or leak testing could have been completed recently allowing air to enter the line, causing the milky look.  We strive to send out alerts before any testing in system so that residents have prior notice that this could happen.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

LCWW purchases all drinking water pre-treated from the city of Hot Springs.  The original source of this water is Lake Hammilton and Lake Ouachita.

LCWW purchases wholesale pretreated water from the city of Hot Springs.  We must accept their increases to be able to provide water to our resident members.  LCWW must also maintain all distribution lines, tanks, and pumps from the point where we accept the water from Hot Springs. We are not the only water district that has seen rising rates as infrastructures need constant maintenance/replacement.

The short answer is that less than half the residents of Diamondhead are connected to the sewer system.  The other residents are grandfathered in with septic systems; yet we must maintain distribution lines for every resident and lot; therefore, half of the residents must pay the lions share of maintaining sewer distribution lines, pumps, and treatment facilities.  As more new homes are built and existing septic systems deteriorate, economies of scale will hopefully lead to less expensive sewer rates.

We have of course checked in to all grant possibilities.  As of now (2026), we check all boxes for funding except the "Low to Moderate Income" (LMI) box.  Unfortunately, Diamondhead is not considered a LMI community and must use debt instruments for all funding.  We will of course look at all options to improve our infrastructure as economically as possible.

You can find a CDC explanation under the "Water Quality" tab that gives the best explanation.